Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 10–12 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! This also means that the packages may arrive separately.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us here with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@pylphotographyy.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Digital Products
Digital Products are instant downloaded items. No physical products will be shipped to you. There may be slight differences in color due to differences in computer, monitor, and printing settings. Any and all digital products are for PERSONAL USE only. The customer does not have permission or rights to make changes, edits, share, sell, reproduce, or distribute any digital files for commercial use or resale in any form. The right of use granted to the customers is for personal use which includes private use in personal places of residence, work, or school. Distributing the digital products to others is not in keeping with the law nor allowed within this use of the agreement.
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@pylphotographyy.com with photos of wrong/damaged items and we’ll sort that out for you. With that said, all printables and digital download products are FINAL SALE and are not eligible for returns or refunds.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at shop@pylphotographyy.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
